FAQ

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Products & Ingredients

The very heart of our products – the active ingredients – is flowers and herbs from the Baltic meadows and forests.

The natural environment in the Baltic region is unique because the northern summers are much shorter, leaving flowers with a much shorter time to attract bees for pollination. Plants are compelled to concentrate their blossoming vigour in this short blossoming time. As a result, at the time of harvest they are rich with the active ingredients required to survive in bitter climates.

We believe that all skincare and makeup on the planet should be done right – effective yet friendly to the skin and our environment.

Jacob Tranquillle marries nature with science to create game-changing products that harness powerful plants actives to deliver real results.

Nourishing both the skin and senses, all products are Natural and Organic Certified according to the international COSMOS standard by ECOCERT Greenlife.

The products go through several testing phases and processes.

  1. The formulation process begins after checking the guidelines from ingredient suppliers about recommended usage and concentration for each ingredient. Sometimes, we even test several hundreds of samples to decide on the best formula.
     
  2. We believe that beauty should be cruelty free, which is why we don’t test (and never will) on animals. Instead, each product is tested by volunteers who share their skin’s reaction after testing and provide their subjective evaluation – both are taken into account when refining the formula.
     
  3. After a product is created, it is tested in a laboratory by measuring various physical and chemical properties, determining stability and expiration date, as well as studying and defining standards for storage. In accordance with law, the product is tested by a qualified chemist to ensure it complies with safety and consistency tests. We also send the items to external labs to make sure that the chosen preservatives work well throughout the validity period.
     
  4. We also check physical and chemical properties for each batch we manufacture to ensure that the product from production is consistent with the approved version from the laboratory.

This varies formula to formula – please see the product description for most accurate answer. But in general, in a natural certified formula at least 95% of total ingredients are natural.

Whereas in an organic certified formula, at least 95% of total ingredients are natural, at least 10% come from organic farming, and 95% of all plant-based ingredients must be organic, too.

Yes – a big part of our ethos is creating eco-conscious products, which is why our product packaging is recyclable and made of BPA-free materials.

 

 

The majority of Jacob Tranquille products are vegan, with the exception of certain formulas that contain lanolin and beeswax.

Since all our products are ECOCERT certified, the lanolin and beeswax found in our formulas are produced in a strictly regulated way. From sheep farming and beekeeping to the way the ingredients are obtained, every step is monitored to ensure that animals are not harmed in any way.

We understand you’re curious, but sorry – we don’t disclose the exact formula. The full ingredient listings that we provide on our site should give you a good representation of the contents.

 

All of our products are formulated with clean ingredients and checked for safety, but they have not been specifically tested on pregnant or breast-feeding women. For those pregnant or breast feeding we recommend checking the ingredients list of any product with a doctor to address any concerns.

 

 

Yes. No corner cutting. Full stop. You can be sure that all Jacob Tranquille products are free from parabens, mineral oils, silicones, PEG, chemical UV filters, microplastics, synthetic fragrances, artificial colourants and other questionable ingredients.

Shopping

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Once an order is placed, it is processed immediately to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund as per your preference.

Payment

We accept major credit cards (Visa, MasterCard, American Express), debit cards, and alternative payment methods like Apple Pay and Google Pay.

Yes, we use secure encryption technology by Stripe to protect your payment information. Your details are safe with us.

Your credit card will be charged at the time of purchase. You will receive an email confirmation once your order has been successfully placed.

Shipping

We offer standard and expedited shipping options. The available methods and delivery times will be displayed at checkout based on your location.

Shipping costs vary depending on your location and the selected shipping method. You can view the shipping cost for your order during the checkout process.

Yes, we currently ship only to countries in the European Union, United Kingdom and the United States.
 

Lead time consists of fulfillment time + delivery time. Delivery times are displayed below.

To calculate the lead time (the time from the moment you place the order till the moment you receive it), please take delivery time and add:

-> 2 working days for orders with 1-10 items

-> 7 working days for orders with 11 – 100 items

-> 12 working days for order with 100 + items.

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